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Help & FAQs

Ordering on the Modnique.com

Account access problems
Recently we upgraded our website and pre-existing accounts may have been deactivated. Please register again to enjoy the new Modnique. If you continue to have problems accessing your account please Contact Us and explain the problem in detail.

Canceling my order
After you have clicked "Place Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must contact a Customer Service representative. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.

Sales tax
Modnique is required by law to charge appropriate sales tax for orders with ship to addresses within the state of California.

Security
We use Secure Socket Layer (SSL) encryption to ensure that your personal information cannot be intercepted and read by a third party. Your personal information and your credit card information are converted into bits of code that are transmitted securely. None of our customers have ever reported fraudulent use of their credit card information as a result of giving it to us over the Web, but if you ever suspect that your credit card information is being used without your knowledge, you should contact your credit card company immediately.

Old Modnique.com (prior to July 2014)

Orders prior to July 2014
As you may be aware, the former Modnique and its related affiliates ceased operation in July 2014. If you have any questions regarding your rights, you should contact your credit card company.

Modnique Gift Cards
We are sorry, but we cannot accept gift cards issued by Modnique (“MOD”) prior to July 2014. As you may be aware, the former Modnique and its related affiliates (“MOD”) ceased operations in July 2014 .
If you have any questions regarding your rights, you should contact your credit card company.

Returns

30-Day Money-Back Guarantee
We want you to be fully satisfied with every item that you purchase online from the NEW Modnique. If you are not satisfied with an item that you have purchased online (since August 2014), you may return the item within 30 days for a full refund of the purchase price, minus the handling or other charges where applicable.

Products may be returned within 30 days of receipt of the items. All items must be in its original packaging and in its original condition. Laundered items will not be accepted. Each package requires a Return Merchandise Authorization Number (RMA). After request has been submitted and the return label received, please place the label on the outside of the package. All packages received by Modnique without a Return Authorization Number will not be accepted. Please note that customized items cannot be returned.

If you reject your package you are responsible for all the incurred shipping charges. These shipping charges and a 10% restocking fee will be deducted from your refund.

Credit
You can expect a refund within 30 days of our receiving your returned product (though you may receive it sooner.) This time includes the time it takes for us to receive your return from your shipping carrier (7-14 days), inspection and processing at our return facility (4-5 business days), and the time it takes your bank or credit card company to process the refund request. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

Return Instructions
The packing slip in your package will contain detailed instructions for returning an item.
Here are the basic steps:

  • Please refer to your packing slip for return information.
  • Visit our Returns Tool to request a Return Merchandise Authorization # (RMA).
  • Click on the order that contains the item you need to return.
  • Click the “Return Items” button next to the item you need to return. Only items that are eligible for return will have an active link to click.
  • Select your Return Reason.
  • We cannot accept C.O.D. deliveries.
  • Insure package for proper protection.

For your protection, we recommend that you use UPS Ground for your return.
You can expect a refund within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
Please note: If there is extensive damage to an item upon delivery, email a Customer Service representative.

Shipping

Shipping options
We currently offer only one shipping option within the United States. Most of our customers in the contiguous U.S. receive their orders in just 7 to 10 business days. We are sorry, but we do not offer Saturday or Sunday delivery.

Shipping to a P.O. box
We're sorry, but you must provide us with a valid residential address in order to accommodate your request.

Track packages
Find the tracking number in the e-mail we sent you confirming that your order has been shipped. Use that number at www.faranow.com or check the status of your order online. Modnique.com uses multiple carriers including USPS, UPS, & FedEx, and www.faranow.com will display the correct shipping information for you. It may take 24 hours before tracking information appears on the web site.
If your order appears late, remember:

  • Credit card approval must be received prior to processing.
  • Expedited orders placed after 12 noon EST are processed the following business day.
  • Expedited delivery only occurs on business days (Mondays through Fridays, excluding holidays).

Order Status
You can look at past and pending orders. You must be a Registered Customer to use Order Status. Click here to check your Order Status.
Also, you will receive two e-mails after you have placed your order and provided us with a valid e-mail address:

  • The first confirms that your order has been received (your order confirmation number will be included); this e-mail should arrive within approximately 24 hours.
  • The second confirms that your order has been shipped (any tracking information will be included); this e-mail should arrive within approximately 24 hours after your package is shipped.

Shipping Charges
Your shipping charges will appear in the box marked "shipping charges" at checkout for your convenience. For complete shipping information before you check out, please review our Shipping Rate Chart.

Contact Information
We welcome comments, suggestions and ideas that will make your shopping experience enjoyable. Tell us how we can help by contacting us at Modnique Guest Service. We would love to hear from you!



EASY SHOPPING
  • International Checkout
  • No U.S. Sales Tax*
  • *CA orders are subject to sales tax.
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