FREQUENTLY ASKED QUESTIONS

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• 1. What is Modnique.com?

  Modnique.com is a boutique sale event site for all members of your family. We offer savings of up to 85% on products from well-known brands handpicked by our team. All items sold on Modnique.com are 100% brand new and authentic. We standby this guarantee. Items that are 100% authentic but not brand new will be described as "Pre-Loved" and the condition of the item is provided in the item description. All items sold on the site are sold by Modnique.com and not by individual sellers.

• 2. How does Modnique.com work?

  Modnique offers short duration (36-72 hours) sale events of specific brands, such as Ed Hardy, ST Dupont, Maurice Lacroix, and others, to its members. Customers can save up to 85% and sometimes more while purchasingauthentic and brand new items.

• 3. How can I become a member?

  Membership is Free. We don't believe in waiting lines. Click here to register.

• 4. Will I be charged to be a member?

  Unlike some other private sale sites, we will never ever charge you for being a member of our site.

• 5. What kind of products do you offer?

  We offer authentic and brand new products from leading designer brands. You will find products such as apparel, shoes, accessories, jewelry, home goods, and many others, as well as service such as SPA packages and event tickets.

• 6. Are your items authentic?

  All items are 100% authentic and brand new.

• 7. What are the shipping options?

  USA Pricing - U.S. orders will be shipped for FREE on orders of $99.00 or more, if you are registered to receive Modnique daily emails. This applies to all orders, not just your first one. U.S. orders will be shipped via FedEx SmartPost, and delivered by your local Post Office. Items won via Bidz auction will be subject to regular shipping charges and do not qualify for free shipping. Orders that do not meet the shipping promotion requirement will be charged handling for each additional item. Total shipping charges will be shown on the final checkout page.
  
  Worldwide Pricing - Orders shipping to Canada and Australia will be charged $4.99 on orders of $99.00 or more, if you are registered to receive Modnique daily emails. Orders shipping to Mexico will be charged $5.99, if you are registered to receive Modnique daily emails. Orders outside of the U.S., Australia, Mexico and Canada will be charged starting at $9.99 on orders of $99.00 or more, if you are registered to receive Modnique daily emails. This applies to all orders, not just your first one. Items won via Bidz auction will be subject to regular shipping charges and do not qualify for $4.99 or $9.99 shipping. Orders that do not meet the shipping promotion requirement will be charged handling for each additional item. Total shipping charges will be shown on the final checkout page.
  
  Locations - We ship to all locations included on our membership registration form. This includes USA, Canada, Australia and most other countries. **Please note that customers are responsible for ALL customs and duty fees. For more information please contact your local Customs Office for duties, regulations and restrictions.
  
  Delivery Days - For continental U.S., orders will be shipped by FedEx Smartpost to your local post office. FedEx takes approximately 3-4 business days from the day it is shipped for your order to deliver (not from the date of purchase). As for HI, AK, APO, FPO, Puerto Rico, and other territories within the U.S, it takes approximately 8 business days to deliver from the day of shipment.
  
  If you have selected International Expedited Parcel Service, your order will take approximately 2 to 10 business days to deliver. Packages will be delivered to you by your local post office.
  
  We will collect Duties and Value Added Tax (VAT) associated with importing for orders above $20 (approximately) shipping to Western Europe via International Expedited Parcel Service. We offer this as a service so that your package is not held up at customs and you get your items as quickly as possible. You will not pay additional duties or fees upon delivery.
  
  If you have selected Landmark Global Shipping, your order delivery time will vary depending on where the order is shipped. Orders shipping to Canada via Landmark Global will take up to9business days from the day your package is shipped (may vary due to customs processing). Your order will be delivered by Canada Post. You will receive a door-to-door tracking number as soon as the package is shipped. Orders shipping to Australia via Landmark Global will take up to 8 business days from the day your package is shipped (may vary due to customs processing). Your order will be delivered by Australia Post. You will get a door-to-door tracking number as soon as the package is shipped.
  
  Tracking - You will receive an Email with tracking instructions as soon as we ship your package. You can also track your orders here.
  
  Safety - Your items will be safely packaged and insured. They will be delivered to your residence, office, or PO Box.
  
  MOST IMPORTANTLY - Please note that it takes up to 10 to 17 business days for us to order and receive your items from designers after the sale event ends. Please refer to the product description to get an accurate estimate of when you will receive your package.

• 8. What is your Return Policy?

  If you are not fully satisfied with your order, you will have 30 days to return the item(s) from the day it was shipped to you. The ship date can be found on the shipping box label, in your shipment confirmation email, or in your account.
  
  Items indicated as Final Sale are non-refundable and are ineligible for return. Items indicated as Store Credit Only can only be refunded to store credit, which can be used toward future purchases.
  
  We will only acceptitems that have not been used and/or worn, with no odors of any sort, and must be in saleable condition. Items eligible for return must be returned withall original packaging and materials (security tags, item tags, cases, shoe boxes, etc.). If your item is shipped with a Modnique security tag, it must returned intact. Items received in non-saleable condition will be shipped back to sender.
  
  To return your item(s), please follow these instructions:
  
  a) Log in to your Modnique.com account using your email address and password
  
  b) Go to 'My Account' and click on Returns. You will be able to select the item(s) you have purchased. If not, please contact Customer Service via phone or email and provide them with your sales order number.
  
  c) If applicable, select your refund type: store credit or payment method, as well as the reason for the return. If the item is damaged, it will go through an inspection process before being refunded. Please ship your returned merchandise to the Returns Department at the following address:
  
  Modnique Returns Dept.
  2400 Marine Ave.
  Redondo Beach, CA 90278
  
  Please allow 3-5 business days from the date your returned package arrives to complete the refund process. **We strongly recommend shipping your returned package with a service that offers tracking.
  
  NOTE: Unfortunately, promotional credits and coupons are for one-time use only and are non-refundable.

• 9. What payment methods do you accept?

  We accept standard credit card payments, including VISA, Master Card, American Express, and Discover. We also accept PayPal payments.
  
  Please note that we will never ever contact you by email or phone and ask you to pay in any other way than doing it through our website. We can, however,assist you withyour credit card paymentover the phone. Please call us at1-888-857-8557 or+1-310-280-7380 if you need help with payment.

• 10. How may I contact you?

  You may reach us by phone, email or mail:
  
  Phone Support: U.S. Toll Free: 1-888-857-8557
  U.S. Direct: 310-280-7380
  International: +1-310-280-7380
  
  Email Support: service@modnique.com
  
  Mailing Address: Modnique
  2400 Marine Ave.
  Redondo Beach, CA 90278

For other questions orinquiries, please contact Customer Service.